TUMO Labs & SAP
Future of Self-service
Future of Self-service
About the Project
When “self-service” places responsibility on users to accomplish their tasks, this handover of agency comes with a burden. Users must adjust to systems, instead of systems adjusting to what users need. Even documentation or support still leaves the user primarily on their own to figure things out. Self-service experiences tend to be “one-size fits-all” with minimal or no consideration of the underlying multi-level needs, goals, and feelings of the user.
This project aims to redefine self-service experiences to be truly about the “self” through the power of empathy that will take into consideration the user’s goals and issues, as well as information from their social environment.
The “Future of Self-Service” project by TUMO Labs and the world’s largest enterprise software company consists of 3 challenges, to which you may apply as an individual or in a team.
Project Start Date: July 6, 2022
Duration: 3-4 months
Language` english
Format: online
Deadline to apply: June 19, 2022
Fee: Tuition-free
Eligibility: Anyone over 18 with the required pre-existing skills, individually or in a team
Attention: It’s possible to apply to multiple challenges, but you must choose one for your final project.
Today, adaptive software systems and interfaces are a novel paradigm within applications, particularly enterprise applications, yet emerging research and early applications indicate a rising trend in this direction.
Expected outcome:
Students or young experts in the STEM field (Science, Technology, Engineering, Mathematics).